Casino Security Supervisor Job Description
The Casino Security Officer is responsible for monitoring property, underage prevention, controlling access to restricted areas, reacting to guest and team member incidents, ensuring the safety and security of guests and team members, and provide safety escorts as designated. 2.8 Seven Feathers Casino Resort. Casino security jobs aren’t for everyone. The 24-hour business cycle, intoxicated patrons and stimulating surroundings are too overwhelming for some. However, if you’re a team player and you can adapt to the unusual environment, working as a casino security guard can be an exciting way to earn a living.
In the casino and gaming industry, gaming supervisors manage the gaming floor and its staff during a shift. They supervise casino table games and make sure staff and customers are acting appropriately. They are also responsible for helping customers with problems and answering questions about payouts and betting.
When you write a gaming supervisor job description, be sure to include the education requirements for the job. The basic standard is to have a high school diploma or GED, but some places prefer supervisors to have an undergraduate degree. Gaming supervisors should also have experience in casino games or operations.
Customer service skills are a key component of the nature of this job. The ability to stay calm and lead effectively are also essential. You can get more ideas for the position by looking at the gaming supervisor job description template below.
Do you have a passion for games and love to follow the rules? Our casino is currently recruiting gaming supervisors to start immediately in our table games department. We are looking for a confident and motivated individual to lead a staff of 25 table games dealers throughout the casino. You will bring a high-quality gaming experience to all of our customers and ensure all appropriate rules and regulations of the industry are being followed consistently. If you have experience as a dealer and want to take your love of this industry even further, then we want to talk to you right away.
Job Responsibilities
- Supervise all casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
- Manage the table games staff and assess each employee’s ability to deliver pleasant service to customers
- Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
- Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
- Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
- Schedule staff members on the table games section of the floor and make adjustments during the shift if business dictates it
- Recruit and hire new gaming dealers for the department, develop training programs and participate in employee performance reviews each quarter
- Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts
Job Skills & Qualifications
Reqiured:
- High school diploma or a GED certificate
- One or more years of experience working in a casino
- Possession of a state casino worker’s license
- Exceptional customer service ability
Preferred:
- Bachelor’s degree in hospitality, hotel management or a related field
- Experience with supervising others
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Gaming Supervisor Job Responsibilities
Your gaming supervisor job description needs to have a strong job responsibilities section in order to inform candidates about the daily duties and expectations. In fact, this portion should be the most substantial of your overall description, and you’ll want to be thorough. Including key tasks will allow jobseekers to imagine themselves in the role, which will help you get applicants who are truly enthusiastic about the position.
Include 6-8 responsibilities as bullet points to maximize the effectiveness of your gaming supervisor job description. A list this size is easy to skim but complete enough to give jobseekers a picture of what to expect. Your points should begin with strong action verbs to further place the applicant in the manager’s shoes. Avoid minor duties in favor of the most critical ones that will dominate his or her time.
Here are some sample gaming supervisor job responsibilities for use as a model if needed:
- Observe and monitor activity on the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interaction
- Explain games to customers, clarify rules and outline betting procedures
- Resolve conflict as needed
- Ensure customer satisfaction
- Assess performance of game table employees and train new gaming floor staff
- Maintain high standards against cheating and rule violation
Gaming Supervisor Job Specifications
You shouldn’t mistake a short section for an unimportant one. Although the qualifications and skills section of your gaming supervisor job description is likely to be significantly shorter than the responsibilities section, it’s still important to get it right. A strong list serves as a deterrent for would-be applicants who don’t meet your minimum qualifications. This filter strengthens the quality of resumes you do receive in your inbox and saves you precious time weeding out less qualified individuals.
If you aren’t familiar with the gaming supervisor role, you can still create a strong qualifications and skills section by consulting with those who are. Check with the hiring manager or senior gaming supervisor to learn about the mandatory and desired proficiencies. By listing both (and being clear about which are which) in your gaming supervisor job description, you’re more likely to get minimally qualified candidates as well as those who offer something extra.
Below are some sample gaming supervisor job specifications:
- High school diploma or equivalent
- Minimum 1-2 years’ experience as a gaming supervisor; 3+ years preferred
- Superior customer service and conflict resolution skills
- Ability to train, coach and develop junior employees
- Knowledge of security alarm systems
- Expertise in gaming rules and legal regulations associated with casino facilities
Security Supervisors manage the security department of an organization.
Security Supervisor Job Description Sample, Duties, and Responsibilities
What Does a Security Supervisor Do?
The security supervisor’s job description involves managing various aspects of a security department for a government agency or business.
Some of the duties involved with this job include monitoring security equipment, supervising other security staff, like the security guards, assembling, documenting abnormal occurrences on a job site, and training of security teams.
People working as security supervisors are often required to meet with other supervisory employees so as to discuss important security matters with them.
Supervisors in charge of security are expected to be organized, have a keen eye for detail, trustworthy, and able to manage others effectively.
They can rise to be supervisors after they must have proved their skills and expertise in a lower-level security position.
A supervisor may be required to carry a weapon and must obtain legal permission to do so.
In some cases, these professionals are required to undergo special training(s) associated with security matters and learn how to perform well on the job.
Generally, their job descriptions are not all the same, this is because the duties and responsibilities of security supervisors vary according to the employer that they work for and the industry they work in.
Different employers and industries have different specific security needs for the security team to handle.
However, almost all security supervisors are responsible for hiring, managing, disciplining, training, and firing other staff members working under them as the case may be.
Therefore, most jobs of this kind require some amount of detailed record keeping.
It is very common for a supervisor to be expected to operate computer programs for gathering data and storing information, as well as for the purpose of monitoring employees.
They may also work with technical staff members so as to ensure that computer data is secured and safe.
Other tasks they may carry out include operating monitoring equipment and complex security cameras.
Some security supervisors patrol the grounds of a business where they are employed while others work in an office setting and monitor events from there.
Often times, a supervisor is required to welcome and greet visitors and also make sure that they are properly accounted for at all times.
In case of any security threat, he/she must be ready to direct staff members to take appropriate measures to neutralize such threat.
Also, they work with local police departments. Such is particularly necessary when there is a security breech and it is necessary for an outside investigation to take place.
In this case, they might be required to divulge sensitive security information to the police in order to solve a crime.
Security Supervisor Job Description Sample
Here is a list of common duties/tasks, and responsibilities contained in the job description of a security supervisor:
Casino Security Supervisor Job Description Duties
- Write and submit security reports
- Provide security
- Maintain law and order in area of jurisdiction
- Monitor staff by patrolling with them
- Assign work areas for officers to patrol
- Protect the people and property
- Conduct routine patrols with team
- Look out for suspicious persons, vandalism or hazards
- Respond to alarms and distress calls
- Ensure all security systems, like the burglar alarms and CCTV are working properly
Security Supervisor Resume Preparation
To prepare a resume to be used in seeking the job of security supervisor, the job description example given above can provide the information needed to complete the work experience section of the resume.
Requirements – Knowledge, Abilities, and Skills – for the Position of Security Supervisor
Security supervisors are required to possess the following skills, knowledge, and abilities to perform maximally on the job:
- Good communication skills
- Critical thinking skills
- Must be able to observe situations and make appropriate response
- Must be able to work with speed
- Must have previous experience as a police officer, military police officer or security guard
- Must have valid driver’s license
- Must have no criminal record
You may need to pass a job test to be hired for a position, improve your chances of making high scores today!
Job Assessment Tests: How to Top Your Competition
Casino Security Supervisor Job Description Sample
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
Casino Security Supervisor Job Description Resume
The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
Casino Security Supervisor Job Description Duties And Responsibilities
Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.